Last Updated: 20 October 2026
Shopping at NELLE is simple and convenient. We provide several payment options to help customers complete their purchases securely.
1. Accepted Payment Methods
Payment options displayed on our website include:
- FPX Online Banking
- Visa
- Mastercard
- DuitNow QR
- Touch ‘n Go eWallet
- GrabPay
- ShopeePay
- SPayLater
The actual payment methods available for your order will be shown during checkout and may vary depending on payment provider availability.
2. Payment Currency
All product prices and checkout transactions are displayed in Malaysian Ringgit (MYR).
3. Payment Confirmation
Orders will be processed after successful payment confirmation.
Once payment is verified, customers may receive an order confirmation through the email address or other contact method provided during checkout.
Please ensure your contact details are correct.
4. Failed or Pending Payments
If your payment is unsuccessful or remains pending:
- Check your bank or e-wallet transaction status.
- Avoid making repeated payments until the original transaction status is confirmed.
- Contact our customer support team if money has been deducted but your order remains unpaid.
Please provide your order number and transaction reference when requesting assistance.
5. Payment Security
Payments are processed using the payment services available through our checkout.
Customers should complete transactions only through our official website and authorised payment channels.
NELLE will never request your banking password, PIN or one-time password (OTP) through email or messaging.
6. Promotional Discounts
Where applicable, promotional codes must be entered during checkout before payment is completed.
Discounts cannot automatically be applied retrospectively after an order has been placed.
7. Refund Payments
Approved refunds will be processed according to our Refund & Return Policy. Actual refund processing times may depend on the payment provider or issuing bank.
8. Contact Us
For payment-related enquiries, please contact:
NELLE by EL TIARA VENTURES
Website: https://nelle.my
Contact: https://nelle.my/contact-us/