When do you post out orders?
We post out orders every day, except on Sundays and public holidays.
What are your operating hours?
Our operating hours are 9am to 6pm every day, except on Sundays and public holidays.
Should I record an unboxing video?
Yes, please. Start recording before you open your parcel and keep recording until you have shown every item inside.
If anything is damaged, missing or not what you ordered, send the video to us so we can check it. For how returns and refunds work, see our Refund & Return Policy.
What payment methods do you accept?
Payment options displayed on our website include:
- FPX Online Banking
- Visa
- Mastercard
- DuitNow QR
- Touch ’n Go eWallet
- GrabPay
- ShopeePay
- SPayLater
The payment methods available for your order are shown at checkout and may vary depending on payment provider availability. For more details, see our Payment Information page.
How does the free shipping coupon work?
The free shipping coupon takes up to RM6 off your shipping fee for orders delivered within Malaysia. The minimum spend is RM50.
The discount is capped at RM6. If your shipping fee is more than RM6, you pay the difference at checkout.