Last Updated: 20 October 2026
Welcome to NELLE. This website, https://nelle.my, is operated by EL TIARA VENTURES. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.
1. General
These Terms & Conditions apply to all visitors and customers of NELLE. We reserve the right to update these terms when necessary. Changes will be published on this website.
2. Products & Availability
- NELLE offers cosmetics, fragrances, beauty accessories and related products.
- Product descriptions, images, colours and prices are presented as accurately as possible.
- Actual product colours may vary slightly due to lighting and screen settings.
- All products are subject to stock availability.
- We reserve the right to discontinue products or correct errors in product information.
3. Pricing
- All prices are displayed in Malaysian Ringgit (MYR).
- Prices and promotional offers may change without prior notice.
- Shipping fees and any applicable charges will be displayed during checkout.
- The final payable amount will be confirmed before payment.
4. Orders
- Customers are responsible for providing accurate billing, shipping and contact information.
- An order confirmation does not guarantee acceptance if payment verification, stock availability or other issues arise.
- Once an order has been placed, it cannot be cancelled by the customer. Please check your items, quantities and delivery address carefully before you pay.
- NELLE reserves the right to cancel orders involving suspected fraud, incorrect pricing or unavailable products.
- If payment has already been collected for an order that NELLE cancels, a refund will be arranged.
5. Payment
Payment must be completed through the available payment methods displayed at checkout. Orders will be processed after successful payment confirmation.
Please refer to our Payment Information page for further details.
6. Shipping & Delivery
- Orders are delivered to eligible shipping destinations.
- Delivery charges and estimates are provided during checkout or on our Shipping Information page.
- Delivery may be affected by courier operations, public holidays, weather conditions or unforeseen circumstances.
- Customers must ensure the delivery address is accurate and complete.
7. Returns & Refunds
Returns, replacements and refunds are subject to our Refund & Return Policy and applicable Malaysian consumer protection laws.
8. Promotions & Discounts
- Promotional offers are subject to their respective terms, validity periods and availability.
- Discount codes must be applied before completing checkout.
- NELLE reserves the right to cancel promotions or orders involving misuse, subject to applicable law.
9. Intellectual Property
All website content, including brand names, logos, photographs, product descriptions and designs, belongs to NELLE or its respective owners and may not be reproduced without permission.
10. Product Use
Customers should follow product instructions, ingredients information and safety precautions. Discontinue use if irritation or an adverse reaction occurs and seek medical advice when appropriate.
11. Limitation of Liability
NELLE is not responsible for losses arising from misuse of products or circumstances outside our reasonable control, except where liability cannot lawfully be excluded.
Nothing in these terms limits customers’ statutory rights under applicable Malaysian law.
12. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
13. Contact Us
For questions regarding these terms, please contact NELLE through our Contact Us page at https://nelle.my/contact-us/.
NELLE by EL TIARA VENTURES