Shipping Information

Last Updated: 20 October 2026

At NELLE, we aim to deliver your beauty essentials safely and efficiently.

1. Shipping Coverage

NELLE provides delivery to eligible addresses within Malaysia, subject to courier coverage.

Available shipping destinations and delivery charges will be confirmed during checkout.

2. Shipping Fees

Free Shipping: Available for eligible purchases above RM150, subject to the promotion’s applicable conditions.
Standard Shipping: Delivery fees for other orders are calculated and displayed during checkout.
Certain locations or special delivery services may incur additional charges, which will be communicated before payment.

3. Order Processing

Orders are prepared after successful payment confirmation.

Standard order processing time: within 1-3 working days.

Orders placed during weekends, public holidays or promotional campaigns may require additional processing time.

4. Estimated Delivery Times

Delivery times depend on the destination, courier service and shipping conditions.

Estimated delivery periods:

Peninsular Malaysia: 1-3 working days
Sabah & Sarawak: 3-5 working days

These estimates exclude order processing time and are not guaranteed delivery dates.

5. Order Tracking

Once an order has been dispatched, tracking information will be provided when available.

Customers may also check their order status through our website:

https://nelle.my

Select Track Your Order to access available tracking information.

6. Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery details.

If you notice an error in your shipping address, please contact NELLE immediately.

Address changes may not be possible after an order has been dispatched.

Additional delivery charges may apply if an order must be reshipped due to incorrect customer-provided details.

7. Delivery Delays

Shipping delays may occur because of:

Public holidays or peak shopping periods.
Weather conditions or natural disasters.
Courier service disruptions.
Incomplete delivery information.
Unforeseen logistics issues.

We will make reasonable efforts to assist customers with delivery-related concerns.

8. Damaged or Missing Parcels

If your parcel arrives damaged, contains incorrect products or does not arrive as expected, please contact our customer support team.

Provide your order number, tracking number and supporting photographs where relevant.

We will review the issue and coordinate with the courier where necessary. Any applicable refund or replacement will be handled in accordance with our Refund & Return Policy and Malaysian consumer protection laws.

9. Contact Us

For shipping enquiries:

NELLE by EL TIARA VENTURES

Website: https://nelle.my

Contact: https://nelle.my/contact-us/